Frequently Asked Questions

Emission Modification

    (1) Is this a Recall?

    (2) What is an “EMC”?

    (3) How will the Emission Modification be communicated to Owners/Lessees in the US?

    (4) Owners/Lessees might complain about a Check Engine Light (“CEL”) being on prior to the Emission Modification being performed; will the Dealer perform that repair?

    (5) Owners/Lessees might complain about a Check Engine Light (“CEL”) being on after the Emission Modification has been performed; will the Dealer perform that repair as part of the Emission Modification?

    (6) Can an Owner/Lessee get a loaner vehicle or alternate transportation while the Emission Modification is being performed?

    (7) What is Mercedes-Benz going to do for Owners given this inconvenience?

    (8) Where can an Owner/Lessee have the Emission Modification work completed?

    (9) When will the Emission Modification be available for my Vehicle?

    (10) Are there any known vehicle symptoms associated with the Emission Modification that Owners/Lessees might notice that should lead them to stop driving the car or take it to a Dealer?

    (11) What types of repairs or replacements are required?

    (12) Will the AEM affect my vehicle’s ability to pass a state Smog Check?

Eligibility

    (1) What are the eligible vehicles that will receive an Emission Modification?

    (2) How do Owners/Lessees find out whether their vehicle is affected by the Emission Modification?

    (3) Can Owners/Lessees have the Emission Modification performed if they did not receive an Owner/Lessee Letter but own a Mercedes-Benz BlueTEC Diesel vehicle?

    (4) Do Owners/Lessees have to wait for the Emission Modification letter before their vehicle can be fixed?

    (5) Do Owners/Lessees need the Owner/Lessee Letter to have the Emission Modification performed?

    (6) What about Owners/Lessees who request that the Emission Modification be performed without first receiving an Owner/Lessee Letter?

    (7) What if Owner/Lessee vehicles have been previously modified using after-market parts and/or software? Can the Emission Modification still be performed?

    (8) What if Owners/Lesseess decline to have the Emission Modification performed?

Extended Warranty

    (1) Will eligible vehicles have any warranty on the Emission Modification?

    (2) Can Owners/Lessees be denied coverage under the Extended Warranty for the Emission Modification?

Class Action Settlement Information

    (1) Where can Owners/Lessees find information regarding the Class Action Settlement?

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